Cancellation & Return Policy

Cancellation & Return Policy

Effective Date: [01/02/2025]

At AERUN, we want you to have a smooth and hassle-free shopping experience. Please read our Cancellation & Return Policy to understand how you can cancel or return an order.

1. Order Cancellation

a) Before Shipment

  • You can cancel your order within [12] hours of placing it, provided it has not been shipped.
  • To request a cancellation, please contact us at help.aerunstore@gmail.com or WhatsApp 9569030838.
  • If the order is successfully canceled, a full refund will be processed within [24] days.

b) After Shipment

  • Once an order has been shipped, it cannot be canceled. You may proceed with a return after receiving the item.

2. Return Policy

a) Eligibility for Returns

  • You can request a return within [12] hours of receiving the item.
  • The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.
  • Items that are damaged, altered, or missing parts due to customer handling will not be accepted.

b) Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products
  • Final sale or clearance items
  • Hygiene-sensitive items (e.g., innerwear, cosmetics, etc.)

3. Return Process

  1. Initiate a Return: Contact us at help.aerunstore@gmail.com or WhatsApp 9569030838 with your order details.
  2. Approval & Shipping: Once approved, we will provide return shipping instructions. The customer is responsible for return shipping costs unless the item is defective or incorrect.
  3. Inspection & Refund: After receiving the returned product, we will inspect it. If approved, a refund will be processed within [1] business days.

4. Refund Policy

  • Refunds will be issued via the original payment method.
  • Depending on your payment provider, the refund may take [1] days to reflect in your account.
  • Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective product).

5. Exchange Policy

  • If you wish to exchange an item for a different size or color, please initiate a return and place a new order.

6. Damaged or Incorrect Products

  • If you receive a damaged or incorrect item, notify us within [3] days of delivery with photos of the product and packaging.
  • We will arrange for a replacement or refund at no extra cost.

7. Contact Us

For any cancellation or return-related inquiries, feel free to reach out:
📧 Email: help.aerunstore@gmail.com
📱 Phone: 9569030838
💬 WhatsApp Help: Chat with us on WhatsApp